Tom Wujec: Got a wicked problem? First, tell me how you make toast

Making toast doesn’t sound very complicated — until someone asks you to draw the process, step by step. Tom Wujec loves asking people and teams to draw how they make toast, because the process reveals unexpected truths about how we … Continue reading Tom Wujec: Got a wicked problem? First, tell me how you make toast

Linda Hill: How to manage for collective creativity

What’s the secret to unlocking the creativity hidden inside your daily work, and giving every great idea a chance? Harvard professor Linda Hill, co-author of “Collective Genius,” has studied some of the world’s most creative companies to come up with … Continue reading Linda Hill: How to manage for collective creativity

Margaret Heffernan: Why it’s time to forget the pecking order at work

Organizations are often run according to “the superchicken model,” where the value is placed on star employees who outperform others. And yet, this isn’t what drives the most high-achieving teams. Business leader Margaret Heffernan observes that it is social cohesion … Continue reading Margaret Heffernan: Why it’s time to forget the pecking order at work